We love hearing from our customers! Please contact a member of our Customer Service Team to submit your suggestion or feedback. How can I suggest a new product/provide feedback? Please contact a member of our Customer Service Team for further assistance with placing an order. At this time, the only name tags available for purchase are for the characters that currently come in the Ollivander prop replica box. We do have a selection of name tags available for purchase. Your billing address/name must be correct.Ĭan I order the name tags for the wands separately? If after several attempts we cannot reach you, your order may be cancelled. You can also call our Customer Service team directly at 1-80 or 70 (international) Monday - Friday 9:00 am - 5:00 pm, EST.ĭelivery may take longer if you have placed an order over $150.00 and we are unable to reach you, as we cannot dispatch the order until contact has been made. Orders may be subject to delays or cancelled if we cannot get in touch. We will leave a message if we can’t get in touch, or send an email to arrange a call. This means that we will get in touch with you via the number provided so we can confirm the card is being used by the cardholder we do this for our customers’ protection. Recently we have noticed an increase in online credit card fraud, so we have implemented a Fraud Policy for all orders over $150. I received an email/voicemail telling me to get in contact. Our resin wands are authentic hand-painted prop replicas, and due to this, they are designed as collectible items and not toys if dropped or mishandled, there is the possibility of damage. By contacting us first, we can provide pre-paid returns labels for damaged or faulty items only. If you have received a damaged or faulty item, please get in contact with us before returning and we will endeavor to get this sorted for you as soon as possible. We hope you’ll be happy with your products, but if you need to return an item for any reason, please refer to The Noble Collection Returns Policy. However, both locations also sell merchandise that we do not produce. We do supply wands to both of those locations, as well as other merchandise. They would have specific information about wholesale requirements and availability.Īre these the same wands I saw at Universal Studios/Warner Bros Studio Tour? Their website is and their phone number is (443) 318-8500. Unfortunately, we would not be able to order products from them to ship to you directly.įor wholesale inquiries, we recommend that you go through Diamond Comic Distributors. As such, sometimes they have products that we do not and vice versa. The Noble Collection US and The Noble Collection UK function as two separate businesses under the same corporate umbrella. Is this the same store as The Noble Collection UK? Can I order a product from you that they have, and you don't? We currently do not have a physical store in the United States. Unfortunately, we do not offer discount codes.ĭo you have a physical store in the United States?
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